Privacy Policy

  1. Privacy Policy regards customer privacy as an important part of our relationship with our customers and is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
  2. What is Personal Information and why do we collect it?
    Personal Information is information that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, facsimile numbers and credit card information.
    This Personal Information is obtained only via customer disclosure, either over the phone, email or other form of correspondence to a representative.
    We collect your Personal Information for the primary purpose of providing our services to you.
  3. Sensitive Information
    Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
    Sensitive information will be used by us only for the primary purpose for which it was obtained.
  4. Third Parties
    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
  5. Disclosure of Personal Information
    Your Personal Information may be disclosed in a number of circumstances including the following:
    Third parties where you consent to the use or disclosure;
    Where required or authorised by law.
  6. Security of Personal Information
    Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Our staff receive training and information in relation to privacy principles. We keep your information so that we can continue to provide the products and services you have requested from us.
  7. Access to your Personal Information
    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
  8. Maintaining the Quality of your Personal Information
    It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
  9. Policy Updates
    This Policy may change from time to time and is available on our website.